ESN Consulting

Elsie S. Norton, MBA

PROJECT MANAGEMENT EXAMPLES


BUSINESS PLANS and ENHANCEMENTS
    Purchase Home Care Agency
Instrumental in identifying entity, performing due diligence, and integrating into portfolio
    Establish Hospice Agency
Championed enhancement of end-of-life support and additional revenue stream
    Establish Research Institute
Researched institutes, formulated plan to establish, and facilitate research

QUALITY of RESIDENT-LIFE and EMPLOYEE-WORK ENHANCEMENTS
    Implement Person-Centered Care and Service
Championed the move from institutional, medical-model eldercare to the social model
    Implement Multi-Dimensional Wellness
Enhanced physical, emotional, social, spiritual, intellectual, and vocational offerings
    Automate Employee Performance Appraisals
Tailored an automated employee performance appraisal process to specific job descriptions
    Standardize Policy and Procedure Manuals
Formatted policies, procedures, and manuals to enhance standardization and compliance  

OPERATIONAL POLICY and PROCEDURE MANUALS
    Emergency Management/Disaster Plans
Reviewed and revised plans to promote continuity of operations during disasters
    HIPAA Privacy
Utilized Federal Register to author HIPAA Privacy manual to meet regulatory requirements
    Corporate Compliance and Risk Management
Collaborated on evaluation and plan to address potential compliance and risk vulnerabilities 

CORPORTE TRAINING
    Emergency Management/Disaster Plan
Formed a team to identify, train, and drill on all potential disasters
    Person-Centered Care
Formed a team to focus on resident choice and routine, respecting regulatory limitations
    CARF/CCAC Accreditation and Re-Accreditation
Formed a team to divide and address 1,800+ accreditation standards implementing a grid
    Multi-Dimensional Wellness
Formed a team of residents and staff to identify wellness offerings and plan to enhance